Privacy Policy
Effective Date: August 19, 2026
Last Updated: August 19, 2026
Company: PlantedCollection [Cheyennah deVilleneuve]
Website/App: www.plantedcollection.com
1. Introduction
This Privacy Policy explains how PlantedCollection [Cheyennah deVilleneuve] ("Company," "we," "us," or "our") collects, uses, shares, and protects personal information when you access or use www.plantedcollection.com, any related mobile or web application, and any related marketplace, live selling, messaging, content, products, or services (collectively, the "Platform").
The Platform operates as a live selling marketplace connecting buyers and independent third-party sellers ("Sellers"). Sellers, not the Company, are generally responsible for the plants, plant-related goods, accessories, and other products they list or sell, the accuracy of their listings or live sale claims, their compliance with applicable law, and the fulfillment of transactions they accept.
By using the Platform, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
- Name
- Email address
- Username or account credentials
- Billing address
- Shipping address
- Payment-related information submitted through our payment processors
- Identity verification information, tax information, business information, or payout details if you register as a Seller
- Messages, support requests, claims, disputes, or communications sent through the Platform
- Listings, live sale content, storefront details, profile information, photos, videos, comments, captions, and other content you upload or submit
B. Transaction Information
- Items viewed, bid on, claimed, purchased, sold, returned, canceled, refunded, or disputed
- Order history
- Shipping and tracking details
- Refund history
- Seller performance data
- Communications related to an order, claim, or live sale event
C. Live Selling and Platform Activity Information
- Live stream participation
- Chat messages, comments, reactions, or claims made during live sales
- Saved streams, replays, or recordings if the Platform offers those features
- Scheduling, attendance, and interaction data related to live events or seller broadcasts
D. Automatically Collected Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Referring URLs
- App usage data
- Cookies and similar tracking technologies
- Log data, session data, and analytics data
E. Information from Third Parties
- Payment processors
- Shipping carriers or logistics providers
- Identity verification providers
- Fraud prevention vendors
- Advertising and analytics providers
- Other users who submit complaints, claims, reports, or disputes involving your account, listing, or transaction
3. How We Use Information
We may use personal information to:
- Provide, maintain, and improve the Platform
- Create and manage user accounts
- Process orders, facilitate payments, and support payouts
- Support shipping, order tracking, claims, returns, refunds, and dispute handling
- Enable live sale, chat, claim, and replay features
- Verify identities, businesses, seller eligibility, or compliance status
- Detect, investigate, and prevent fraud, abuse, policy violations, harassment, or illegal activity
- Communicate with users about orders, live sales, account activity, updates, and support matters
- Personalize content, search results, recommendations, and seller discovery
- Monitor Seller performance, order reliability, and marketplace safety
- Enforce our Terms and Conditions and other marketplace rules
- Comply with legal obligations
- Protect the rights, safety, and property of the Company, users, buyers, Sellers, and third parties
4. Marketplace Role and Seller Responsibility
The Platform is a venue for live selling and marketplace transactions. Sellers are independent businesses or individuals and are responsible for the personal information they receive in connection with orders, customer service, fulfillment, live sale claims, promotions, and legal compliance.
Where a Seller receives buyer information such as a buyer's name, shipping address, order details, contact information, or claim information, the Seller may use that information only as necessary to:
- fulfill the applicable order,
- provide customer support related to that order or live sale claim,
- comply with legal, tax, plant-shipping, agricultural, or regulatory obligations, or
- otherwise carry out a permitted marketplace function authorized by us.
Sellers may not use buyer personal information for unrelated marketing, unauthorized retention, profiling, resale, disclosure, or any purpose prohibited by law or by our policies.
Each Seller is solely responsible for its own privacy practices, security practices, legal disclosures, and handling of buyer information in its possession. We are not responsible for a Seller's independent acts or omissions, including misuse of buyer information.
5. How We Share Information
We may share personal information:
- With Sellers, to enable order fulfillment, customer support, live sale processing, and transaction completion
- With buyers, as needed for transaction records, shipping, support, or dispute resolution
- With payment processors, fraud prevention services, hosting providers, analytics vendors, cloud providers, customer support vendors, and other service providers
- With shipping carriers or logistics partners
- With regulators, agricultural authorities, law enforcement, courts, or other third parties when required by law or reasonably necessary to protect rights, safety, and the integrity of the Platform
- In connection with a merger, acquisition, financing, asset sale, or other business transaction
- With your consent or at your direction
We do not sell personal information in the traditional sense unless expressly stated otherwise.
6. Cookies and Tracking Technologies
We may use cookies, pixels, SDKs, local storage, and similar technologies to:
- keep you signed in,
- remember preferences,
- understand usage patterns,
- improve performance,
- measure campaign effectiveness, and
- help detect fraud and security issues.
You may be able to control certain cookies through your browser or device settings, but disabling some technologies may affect Platform functionality.
7. Payments
Payments may be processed by third-party payment processors. We typically do not store full payment card numbers. Payment information is handled according to the applicable processor's privacy practices and terms.
Where the Platform facilitates payouts to Sellers, Sellers are responsible for providing accurate payout, tax, and identity information and for complying with all obligations tied to receiving funds.
8. Data Retention
We retain information for as long as reasonably necessary for:
- account administration,
- transaction records,
- fraud prevention,
- legal compliance,
- dispute resolution,
- tax and accounting purposes, and
- enforcement of our agreements.
We may retain certain information after account closure where necessary to comply with legal obligations, resolve disputes, collect fees, prevent fraud, or enforce our policies.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Sellers are independently responsible for safeguarding any buyer information they access through the Platform and for maintaining appropriate security measures. Sellers bear full responsibility for unauthorized access, misuse, disclosure, or loss arising from their own systems, devices, personnel, or practices.
10. Your Rights and Choices
Depending on where you live, you may have rights to:
- access personal information,
- correct inaccurate information,
- delete certain information,
- object to or restrict certain processing,
- withdraw consent where processing is based on consent, and
- request portability of certain data.
To exercise rights, contact us at PlantedCollectionServices@gmail.com. We may need to verify your identity before responding.
If your request concerns information held directly by a Seller, we may direct you to that Seller where appropriate, because Sellers are independently responsible for data they control.
11. Children's Privacy
The Platform is not intended for children under 13, or under any higher minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information improperly, contact us and we will investigate.
12. International Users
If you access the Platform from outside the country where our operations are based, your information may be transferred to and processed in other jurisdictions, which may have different data protection laws.
13. Third-Party Links and Services
The Platform may contain links to third-party websites, stores, payment services, shipping tools, or social platforms. We are not responsible for the privacy, security, or content practices of third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Platform, by email, or by other reasonable means. Your continued use of the Platform after the updated policy becomes effective means you accept the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, contact:
PlantedCollection [Cheyennah deVilleneuve]
PlantedCollectionServices@gmail.com